Jobs in Saanich

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Within 25 km of Saanich

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Cognizant

Field Support Engineer

Victoria, BC, Canada

Compensation: We are offering between $80,000 – $92,000. · Full-time

Within 25 km of Saanich · About 13.5 km from the city centre

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Job details

Pay: Compensation: We are offering between $80,000 – $92,000.
Job type: Full-time
Apply by: Nov 14, 2026
Posted: Oct 15, 2026

Original job description

About The Group

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Role: Field Support Engineer

Location: Victoria - BC

End User Support
Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
Troubleshoot hardware, software, operating system, and connectivity issues.
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
Assist users with VPN, Wi-Fi, MFA, and access-related issues.
Incident & Service Request Management
Respond to incidents and service requests within agreed SLA timelines.
Perform ticket triage, diagnosis, troubleshooting, and resolution.
Escalate unresolved issues to specialized support teams with complete troubleshooting details.
Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.
Field Services & Deskside Support
Provide onsite support for office locations requiring physical intervention.
Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.
Act as a customer-facing point of contact for onsite technical issues.
Endpoint Lifecycle Management
Perform device imaging, deployment, refresh, and decommissioning.
Install, configure, and upgrade operating systems and applications.
Maintain asset inventory and CMDB accuracy.
Support laptop provisioning and deployment activities.

Compensation: We are offering between $80,000 – $92,000. Applications will be accepted until Oct 23, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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More about this job

Responsibilities

Provide onsite and remote end-user support for computers, mobile devices, peripherals, Microsoft 365 applications, connectivity, and access issues. Manage incidents and service requests, perform field and deskside services, and handle endpoint deployment, maintenance, inventory, and lifecycle activities.

Requirements

The posting does not specify formal education, certifications, or years of experience. The role calls for troubleshooting and customer-facing support capabilities, accurate ticket documentation, SLA-based incident handling, and experience with endpoint setup and lifecycle tasks.

Skills

Desktop Support
Laptop Support
Mobile Device Support
Hardware Troubleshooting
Software Troubleshooting
Operating System Support
Microsoft 365
Outlook
Microsoft Teams
OneDrive
VPN Support
Wi-Fi Troubleshooting
Multi-Factor Authentication
Incident Management
Ticket Management
Endpoint Lifecycle Management

Visa sponsorship

Not detected in the job text

Keywords

Cloud Infrastructure
Security Services
End-User Support
Desktops
Laptops
Mobile Devices
Printers
Docking Stations
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Office Suite
VPN
Wi-Fi
Multi-Factor Authentication
Incident Management
Service Requests
Service-Level Agreements
Ticket Triage
Troubleshooting
Field Services
Deskside Support
Hardware Repairs
Warranty Claims
Device Imaging
Device Deployment
Operating System Upgrades
Asset Inventory

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