Assistant Park Manager
Reports To: Park Manager
The Assistant Park Manager plays a vital role in supporting the Park Manager and is actively developed through hands-on experience and mentorship to prepare for future leadership opportunities.
With a strong focus on learning, the Assistant Park Manager gains exposure to financial planning, staff development, and daily operations, enabling them to take on larger responsibilities. They will also play an active role in supporting the training and development of the park’s frontline team.
Primary Duties and Responsibilities
Operations & Guest Experience:
- Ensure adherence to WildPlay’s guest service, risk management, and employee conduct standards.
- Lead by example, modeling professionalism and high-quality guest engagement.
- Step into operational roles as needed to support the team.
- Address guest concerns promptly to ensure satisfaction.
Human Resources & Training:
- Assist in recruiting, onboarding, and mentoring staff.
- Develop and maintain staff schedules to meet operational needs.
- Deliver or support training sessions and ongoing staff development.
- Collaborate with the Park Manager on performance management for all staff.
Marketing:
- Display and maintain all in-park marketing materials, ensuring clarity and consistency.
- Request replacements and update signage or promotional assets when damaged or outdated.
- Coordinate pickups and delivery of marketing materials from vendors as needed.
- Capture photos/videos and support in-park social content during events, when requested.
Business Development & Administration:
- Support financial and administrative tasks, including cash management, reporting, and budget tracking.
- Contribute to local sales and marketing efforts to drive revenue.
- Participate in park operations planning, including scheduling and event coordination.
Leadership Development:
- Take on increasing responsibilities for larger-scale planning and decision-making.
- Shadow the Park Manager in financial, operational, and strategic meetings.
- Gain experience in managing risk and compliance, including inspections and regulatory adherence.
- Serve as the acting Park Manager during their absence.
Qualifications, Experience & Skills
Required:
- Minimum 2 years’ frontline experience in a service-related industry.
- Supervisory or leadership experience with a team of frontline staff.
- Strong organizational and communication skills.
- Demonstrated problem-solving abilities and risk management awareness.
- Enthusiasm for growth and leadership development.
Preferred:
- Post-secondary education in business, tourism, or human resources.
- Familiarity with adventure tourism or WildPlay operations.
- Experience with scheduling, HR systems, and booking/reservation platforms.
Work Schedule: Full-time, seasonal work with a flexible schedule based on business needs. Evening, weekend, and holiday availability is typical.
About WildPlay: We are a fast-paced, values-driven company operating sustainable adventure parks in North America. Join us in delivering extraordinary guest experiences while advancing your career in an exciting and supportive environment.
Mission Statement
Evolve the Human – We exist to help people be brave enough to change their world.
